Tuesday, November 27, 2007

Dabbawalas - Amazing Management Success Story India

A dabbawala (one who carries the box, see Etymology), sometimes spelled dabbawalla or dabbawallah, is a person in the Indian city of Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers. "Tiffin" is an old-fashioned English word for a light lunch, and sometimes for the box it is carried in; for this reason, dabbawalas are sometimes called Tiffin Wallahs.

The job originated when Mahadeo Havaji Bachche, a migrant from Maharashtra, started a lunch delivery service with about 100 men. Nowadays, the service often includes cooking as well as delivery.

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